This is no ordinary call centre. It is housed in Changi Prison and its agents are inmates who wish to gain confidence and skills to re-enter the world outside. Here's a glimpse of what it's like to work there. #sgnews #singapore | CNA

Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon