Carnival publicly shared support for a family of recent passengers who lost loved ones during the deadly flooding in Texas.

Carnival Cruise Line’s brand ambassador shared updated information on Celebration Key, the cruise line’s private Bahamian ...

Carnival Cruise Line's Brand Ambassador, John Heald, posted a video on his Facebook page this morning giving more details on ...

Carnival cruisers have a right to be frustrated about the cruise line’s new loyalty program, but this type of response is ...

According to a statement shared by the company’s Brand Ambassador John Heald, Carnival Cruise Line will listen to its guests ...

Most cruise lines have two types of tipping. First, there are the daily included gratuities. These are added to your bill each day and are split between various workers. The cruise lines don’t tell ...

Carnival's elimination of lifetime loyalty status has long-time cruisers furious. Comments from their brand ambassador suggest adjustments might be possible.

Carnival Cruise Line Brand Ambassador John Heald, who diligently responds to hundreds of passenger questions and complaints every day on his popular Facebook page, doesn’t deserve the onslaught ...

Carnival Cruise Line Brand Ambassador John Heald is used to putting out fires on his popular Facebook page that’s followed by more than 600,000 cruisers.

UK-based brand ambassador John Heald, something of a celebrity in cruise circles with 612K Facebook followers, sounded all the way over it in an exasperated post Friday morning.

Carnival Cruise Line Brand Ambassador John Heald shared his personal opinion on a brawl that put 24 people on Carnival’s Do Not Sail list.

John Heald “The part of the gratuity issue I don’t understand is why people feel the need to brag about what or how they give. Give or not. Make it dramatic or put it in their hand.