An unassuming couple from a tiny town in Oklahoma have pleaded guilty to running a scam that flooded the world with so many pirated office phone-system licenses stolen from the telecom company Avaya ...

Google's Phone app may soon let you mark your calls as "Urgent," so the other person has a higher chance of picking up.

Healthcare organizations can improve both the employee and patient experience when they target optimizations in their contact ...

Go to the Phone app, click the three-line menu in the upper-left corner, select Settings, and scroll down until you see the ...

Have you ever wished that there was a feature that let important calls cut through your phone's DND setting? Yes, you can ...

Maximus’ Evan Davis explains how agencies can unlock the data inside federal contact centers to deliver faster, more empathetic service at every touchpoint.

AVPro Edge's HEX and DEX USB 2.0 over IP solution, offers scalable, reliable connectivity for diverse pro AV applications.

A combination of outreach methods – including texts, automated messages, and live phone calls – can significantly improve follow-up care for hard-to-reach patients after they have been discharged, ...

The new TowerX service aims to overcome deployment bottlenecks by offering utilities quick access to reliable tower locations ...