Disconnected systems, inconsistent messaging and fragmented data can leave customers confused or dissatisfied, which ...

ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, ...

To generate real ROI, you must understand where your audience engages, which formats align with your message and how each ...

Employees who feel engaged with and connected to their employers can drive scalability as well as profitability by delivering ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

The reality is that customers that don’t receive “personalized” treatment from you will be effectively stolen by someone who ...

People love sharing their passions, especially when they're proud of them, which means it's one of the sneak attack ways to ...

HP estimates that it will save approximately $1 billion by 2028 as it puts the job cuts into effect. The company says it will ...

As we approach 2026, one thing is becoming clear; the focus on health and wellbeing is paramount, with a new report revealing 84% of US consumers see wellness as a top or important priority in their ...

Three former Amazon employees launched a new online healthcare marketplace earlier this year aiming to make healthcare a ...

OpenTable now uses AI to track your dining habits and share insights with restaurants. Learn what data they collect and how ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long haul.