A net promoter score (NPS) results from customer surveys or brief questionnaires that rate your services or product by using a scale of 0 to 10.

The basic Net Promoter Score question that was created by Fred Reicheld and Bain&Company. I’ve always found it to be powerful survey question to determine overall customer sentiment. Did the ...

NICE (Nasdaq: NICE) today announced the release of the 19th annual NICE Satmetrix US Consumer Net Promoter Score® (NPS®) Benchmarks. The annual report ...

Is the Net Promoter Score dead? Why it may be time to look beyond this metric I believe today’s customer journey has become too complex and nuanced than this measurement can handle on its own.

Clarify’s current NPS is 44% greater than the average healthcare company score of 27 and 30% greater than the average SaaS company score of 30.

Dell's employee satisfaction rate plummets as workers express frustration with policies: report Company's employee satisfaction score drops to 32, marking a nearly 50% decline over two years ...

There is a sure-fire way to increase your company’s Net Promoter Score (NPS) or the likelihood that customers will recommend you to others. There’s also a sure-fire way to learn about your ...