Affinity diagrams are used to do a high-level organization of the ideas and the fishbone diagram is used to drill down and do root cause analysis.

As you can see in Figure 1, fishbone diagrams are called fishbone diagrams because, well, they look like fishbones. Its official name, however, is an Ishikawa diagram, named after its creator ...

“I was surprised by how much you learn outside of the classroom. For instance in Hong Kong there is the concept of Guanxi which defines Chinese reputation and relationships.