Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers ...

Google has announced general availablity for DialogFlow CX, the latest version of the company's virtual support agent management software.

“Dialogflow CX brings new, advanced capabilities to virtual agents, helping contact center teams better prioritize customer needs and ultimately improving customer satisfaction.

“Contact centers are often businesses’ frontline for delivering great customer experiences,” said Shantanu Misra, Head of Product for Dialogflow at Google Cloud. “Dialogflow CX brings new, advanced ...

Optimized for large contact centers that deal with complex conversations across voice and messaging channels, Google Cloud Dialogflow CX extends UJET’s capabilities to a broader set of use cases ...

Avaya has extended the capabilities of its contact center platforms to include an enhanced version of Google Cloud Dialogflow CX. This can be employed to create virtual agents infused with AI ...

A global outage on Thursday disrupted a range of services, including several AI tools widely used in healthcare, such as Vertex AI, Dialogflow CX, Agent Assist and Contact Center AI.

“Dialogflow CX brings new, advanced capabilities to virtual agents, helping contact center teams better prioritize customer needs and ultimately improving customer satisfaction.