Open the Xfinity My Account app on your smartphone (available on both iOS and Android). Navigate down and click on Manage TV. This option can also be selected from the service tab.

You do not want to cancel your old Xfinity service before getting your PIN and changing carriers, or it may no longer be an option. Here's what you'll do: Log in to your Xfinity account.

Pay your bill, check your connection status, manage your appointments and troubleshoot technical issues with the Xfinity My Account app. Now you can even request a call back or chat with an expert ...