Editor's Note: This article has been updated on August 28, 2023 to include new data and information. In the digital age, the way a product or service feels to users can make or break its success. At ...

Editor’s note: This is a Q&A between attorneys Beth Ferrill and Lauren Dreyer of Finnegan, and UX/UI designers Erik Dreyer of GoodShuffle and John Sanchez of Academy. User experience and ...

Creative Director of ArtVersion, a Chicago design consultancy. We craft ideal user experiences for the world’s most innovative companies. Web and app programming is never a still and static entity, ...

The most sophisticated AI product in the world fails if users can't effectively interact with it. As companies pour billions into AI development, many are discovering an uncomfortable truth: Poor user ...

If customers find it difficult to do business with you, whether online, on their phone, in a physical store, or anywhere else, they’ll go somewhere else where there is less friction in their ...