Auditor General Karen Hogan's report said most callers waited an average of 31 minutes, with just 18 per cent of calls ...

More than two years after paying out $4.99 million in an allegedly bogus refund, the Canada Revenue Agency is stuck in ...

Unlike some other call centres run by banks, telecommunications companies and airlines, the CRA does not always offer a call ...

Between February and May, staff from the Auditor-General’s office placed 167 calls to the CRA with general tax questions.

As we near the halfway point of the Canada Revenue Agency’s (CRA) 100-day Service Improvement Plan, launched on September 2, 2025, we want to update Canadians on our significant progress. This ...

Jamie Golombek: If you accidentally overcontribute to your TFSA you will face the overcontribution penalty tax ...

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly ...

Good morning. A new Auditor-General report finds the Canada Revenue Agency’s call centres have become slower, smaller and ...

Changes tackle the burden of phone calls and service backlogs The Canada Revenue Agency (CRA) is in the middle of a 100-day ...