When gen AI first popped, we spent more time up front on customer-facing experiences,” says Francis. “This year, we’ve been ...

Travel companies have been identified as one of the worst offenders when it comes to website accessibility, and it’s costing ...

A BTIG note Thursday said such a drop-off is impacting and will hurt the online travel agencies, but the impact would be ...

Discover the latest developments in booking platforms ... and challenges faced by major online travel agencies (OTAs), emerging startups, and established travel companies evolving in the digital ...

Will the big AI chatbots — those that survive — ever become online travel agencies in their own right? Booking Holdings' CFO doesn't think so, but the company is trying to prepare for all ...

Not long ago, travel advisors appeared to be sailing into the sunset as options for booking vacations online flourished. But business has been booming. The American Society of Travel Agents ...