Microsoft released the second version of its customer relationship management package, promising expanded language coverage and tighter links to its latest Office and server software products.

What Is Microsoft Dynamics CRM? The Microsoft Dynamics suite of cloud-based applications covers both customer relationship management (CRM) and enterprise resource planning (ERP), with the stated goal ...

As first reported in CRN last summer, the company is working on a CRM server as well as basic CRM applications. (See story.) Microsoft CRM, as the product will be called, will be unveiled Tuesday, the ...

Microsoft is taking a page from rival Salesforce.com's book and is launching an online store for third-party applications and services that build on top of its Dynamics CRM and ERP products. Microsoft ...

Microsoft plans to move further into the customer relationship management software market with a new desktop tool slated to ship later this year. The tool, called Outlook 2003 with Business Contact ...

The good news for Microsoft's applications channel partners is that they've had plenty of time to prepare for the arrival of the company's new customer relationship management package. The hard part ...

Aerie Consulting, a Burlington, VT-based company with offices strategically located in Charlotte, NC, Syracuse, NY, Denver, CO, and Tampa, FL has launched their CRM Micro-Accelerator solution based on ...

It’s not exactly clear why Microsoft’s upcoming release of CRM Dynamics 2011 did not provide out-of-the-box social media monitoring, but it didn’t. In response, Siddhartha Rai, program manager of ...

I don't write much about CRM in this blog, but I recently had a conversation with Brad Wilson, who is the general manager of Microsoft CRM. Brad knows the CRM business up and down, so... I thought it ...

Microsoft is preparing to launch a new version of its Dynamics CRM (customer relationship management) software that will include improved mobile applications and integrations with Yammer, Skype and ...

The Test Drive feature lets you see aspects of the Microsoft Dynamics CRM as part of a guided tour. The Test Drive for Microsoft Dynamics CRM is role-based, so you see different screens and tip boxes ...