Microsoft Dynamics 365 is a customer relationship management tool ideal for sales and marketing teams that optimize sales processes at scale. Microsoft Dynamics 365 is a comprehensive portfolio of ...

Pricing: Starts at $65 per user per month. Key features: AI-backed Copilot-generated content. Contextual insights like predictive forecasting and scoring. Track contact activity like opening emails or ...

As companies look to derive more benefits from their Voice of the Customer programs, Microsoft plans numerous updates to Dynamics 365 Customer Voice. As companies look to derive more benefits from ...

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Small and medium-sized companies need more than just spreadsheets and simple systems to be competitive in today’s fast-paced, digital market. They need a single platform that makes finance, operations ...

Microsoft on Thursday announced the addition of new artificial intelligence (AI) "Copilot" capabilities in Microsoft 365 Dynamics enterprise resource management (ERP) solutions. The availability of ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft this week announced Microsoft Teams and Dynamics 365 improvements designed to help retailers. The improvements enable improved communications with so-called "front-line workers" in retail ...

Steel Warehouse employs thousands of people and serves customers across 10 industries, handling around 350,000 tons of steel ...