I lived in Amsterdam for 3 years. When I moved there I was very lucky to find an apartment in a building that was recently finished. My wife and I were the first people to ever live in our apartment, ...

Chatbots aren’t cool, and their usefulness is debatable. Here’s how we can do better with AI than a chatbot. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

How do you fix broken customer experience and other business problems? Get to the root cause of the problem — the actual root cause. In my previous CMSWire article, I wrote about whether it’s better ...

Often leaders will think they are driving a problem-solving culture by insistent, or even just encouraging, team members to utilize the tools and templates of problem-solving. However, most ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the fast-paced world of modern business, workarounds are often hailed as the heroes of ...

Cityblock Health founder Toyin Ajayi is working to fundamentally change the health care system. Here's how she tackles ...

Imagine that your focused mind is like your right hand, and your unfocused mind is like your left. You'll get more done by using both. And it lightens cognitive load. Using only focused effort is like ...

Law can be intellectually taxing, emotionally draining and often entails long hours and demanding clients. But the core problem facing many attorneys today is not just stress and burnout. It's a lack ...

Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...

In this article, you’ll learn (or remember) what is the one thing you need to start solving any problem. I wrote this originally for a talk I gave a while ago, and I also posted a video on my youtube ...