While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

Future Intel chips will have built-in technology that allows PC companies to make remote service calls. Intel's Eric Kim, head of its digital home group, disclosed the plans during his keynote address ...

Splashtop AR allows remote technicians to easily see and fix onsite technology issues faster to reduce downtime and operating costs, increase productivity and improve customer/employee satisfaction ...

New Windows Remote Help app supports remote and hybrid employees Your email has been sent As companies went remote at the start of the COVID-19 pandemic, it quickly became obvious that enterprise VPNs ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Do you use a remote support app to help diagnose problems with relatives' phones? Survey shows just how popular this is.

Ever wish there was a magical computer genie that could help you install software, set up printers, remove viruses, and solve everyday problems? Forget genies–what you need is a tech-savvy buddy, ...

Are you technically inclined and technically savvy? Do you enjoy troubleshooting? Can you explain technical issues in ...

The shift to remote work was jarring for companies and their team members who were new to the process, but many quickly adapted and came to appreciate the flexibility of working from home. However, ...