Ellucian, one of the leading higher education technology solutions providers, announced an expansion of its long-time ...

The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Last month, Microsoft kicked off the Dynamics 365 and Power Platform 2021 release wave 1, beginning a six-month period that features the release of hundreds of new capabilities for the tech giant ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

Redmond is also launching a program called Microsoft AI Accelerator for Sales, to help business customers ditch legacy CRM systems and implement agents and AI services within sales organizations. That ...

Dynamics 365 & Power Platform are used by 500,000 organisations and 97% of Fortune 500 companies. Let’s consider two different scenarios at two of India’s leading enterprises. The first one ...

Microsoft announced two new AI agents for sales that double as a competitive response to Salesforce in an area where both companies are placing big bets.

The partnership is particularly significant for organisations leveraging Microsoft Dynamics 365 and Power Platform, as it provides a seamless, scalable approach to test automation, ensuring high ...

Microsoft plans to increase prices for a variety of Dynamics 365 offerings on Oct. 1 by an ... vice president of business applications and platform, said in the blog post. CRN has reached out ...