In customer service training circles, there’s a belief that you can't train for empathy. In other words, the empathy required by a customer-facing employee is a fixed personality trait, something that ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, ...

Customer service impacts every facet of the business. While automation and other tech have continued to evolve to support customer interactions, generative AI and large language models (LLM) are an ...