From scripts to agents: OpenAI’s new tools unlock the next phase of automation

OpenAI’s tools link AI reasoning with real actions. See how agents and MCPs can streamline PPC workflows and expand what ...
EDN

Magic Software Enterprises

Magic Software Enterprises' (Irvine, CA) eContact 2.0 lets you create call scripts for agents by selecting options from pull-down menus that include information about individual customers. Agents view ...
TechRepublic

4 Steps to Improve Call Flow from Greeting to Resolution

4 Steps to Improve Call Flow from Greeting to Resolution Your email has been sent A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and ...

How Home Remodeling Companies Can Use Voice AI Agents To Turn Lost Leads Into Set Appointments

Voice AI agents for appointment-scheduling calls can represent a great opportunity to optimize the bottom line while not ...
TechRepublic

How To Set Up an IVR Call Flow to Maximize Containment Rate

How To Set Up an IVR Call Flow to Maximize Containment Rate Your email has been sent Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and ...