The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

These automated support workers can handle a variety of routine questions and offer a number of benefits, including: Fast ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

And an AI system or chatbot doesn’t know how to "break the rules" when it matters. Consider these legendary customer service stories: • Nordstrom is said to have accepted a tire return (even ...

DNA-testing company’s site has been tough to navigate in wake of bankruptcy, raising concerns about what happens to personal ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

ServiceNow's report reveals 80 per cent of Indian consumers use AI chatbots for customer service, yet wait times remain high, leading to customer frustration. The report highlighted that 89 per cent ...

Saline County is making it easier than ever for residents to access information and connect with county services with the launch of Ask Sal, an AI-powered chatbot. Developed in partnership with ...

Global announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational ...