These automated support workers can handle a variety of routine questions and offer a number of benefits, including: Fast ...

And an AI system or chatbot doesn’t know how to "break the rules" when it matters. Consider these legendary customer service stories: • Nordstrom is said to have accepted a tire return (even ...

Chatbots—those little text bubbles that pop up in the corner of so many consumer sites—have long been a fixture in the ...

Jonathan Gratch, director for virtual human research at the USC Institute for Creative Technologies, has studied customer service chatbots extensively and is skeptical of the idea that one could ...

DNA-testing company’s site has been tough to navigate in wake of bankruptcy, raising concerns about what happens to personal and family health histories.

ServiceNow's report reveals 80 per cent of Indian consumers use AI chatbots for customer service, yet wait times remain high, leading to customer frustration. The report highlighted that 89 per cent ...

Global announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational ...

Saline County is making it easier than ever for residents to access information and connect with county services with the launch of Ask Sal, an AI-powered chatbot. Developed in partnership with ...