• Incorporate word phrases into agent scripts, coaching, and training. • Agents need to choose their word phrases carefully with customers. • Agents should use a script if they need to. Now let's ...
Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. How often do you call a customer service hotline and feel like the agent on the other end is ...
New report uncovers key script adherence insights, makes case for an anti-script approach for better call outcomes. ST. LOUIS, June 28, 2022 /PRNewswire/ -- Balto's Conversation Excellence Lab has ...
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